Privacy Policy

 **Effective Date:** 27 July 2025

Quality Planning ("we", "us", or "our") is committed to protecting your privacy and complying with the **Privacy Act 1988 (Cth)** and the **Australian Privacy Principles (APPs)**. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website [qualityplanning.com.au](https://qualityplanning.com.au) ("Website") or engage with our services.---

#### 1. What Personal Information We CollectWe collect personal information that is reasonably necessary for our business functions and services, including:* Your name, contact details (email, phone number, postal address)* Company or organisation details* Details you provide when making enquiries, submitting forms, or subscribing to updates* Technical data such as IP address, browser type, and usage information collected via cookies---

#### 2. How We Collect InformationWe collect personal information:* Directly from you when you provide it via forms, email, phone, or other communications* Automatically via cookies and analytics tools when you use our Website---

#### 3. How We Use Your InformationWe use your personal information to:* Provide and manage our services* Communicate with you regarding your enquiries or service requests* Send you marketing communications (with your consent)* Improve our Website and services* Comply with legal and regulatory obligations---

#### 4. Marketing Communications and Opt-In Consent* We will only send you marketing emails or newsletters if you have **opted in** by subscribing or otherwise giving us permission.* You can withdraw your consent and opt out of receiving marketing communications at any time by: * Clicking the unsubscribe link in any marketing email, or * Contacting us directly at [neil.gabbey@gmail.com](mailto:neil.gabbey@gmail.com).* If you opt out, we will promptly remove you from our marketing list but may still send you transactional or service-related communications.---

#### 5. Disclosure of Personal InformationWe do **not** sell your personal information. We may disclose your information to:* Service providers who assist us in operating our business (e.g., IT, marketing, hosting)* Law enforcement, government agencies, or regulatory bodies where required or authorised by law---

#### 6. Cookies and Tracking TechnologiesWe use cookies to collect website usage data and improve your user experience. You may disable cookies via your browser settings; however, this may affect the functionality of our Website.---

#### 7. Cross-Border DisclosureIf your personal information is disclosed overseas, we will ensure that the recipient complies with the APPs or a similar privacy standard.---

#### 8. Your Rights and AccessYou have the right to:* Access the personal information we hold about you* Request corrections to any inaccurate or incomplete information* Withdraw consent to receive marketing communications at any timeTo exercise these rights or make a privacy complaint, please contact us as below.---

#### 9. Data Security and RetentionWe take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. We retain personal information only as long as necessary to fulfil our purposes or as required by law.---

#### 10. Complaints and Contact InformationIf you have a privacy complaint, please contact us directly:**Quality Planning**Email: [neil.gabbey@gmail.com](mailto:neil.gabbey@gmail.com)Phone: \[Insert phone number]Address: \[Insert business address]If we cannot resolve your complaint, you may contact the **Office of the Australian Information Commissioner (OAIC)**:* Website: [https://www.oaic.gov.au](https://www.oaic.gov.au)* Phone: 1300 363 992---

#### 11. Changes to This Privacy PolicyWe may update this Privacy Policy from time to time. The latest version will always be available on our Website.